Q. Do I have to create an account in SOCLLY to book appointments?
A. Booking an appointment on SOCLLY does not require registration.
Q. Where will the money go while booking an appointment?
A. In the beginning, the money will go to the escrow smart contract. It will be transferred to the creator's wallet after the successful completion of the appointment.
Q. I'm unable to proceed after clicking SOCLLY from Creator profile, what should I do?
A. This could be due to an RPC endpoint issue. We suggest you use the new RPC endpoint. Check this video on how to update your RPC endpoint.
Q. How can I check if an appointment is confirmed?
A. You can check your appointment status from the history page or your dashboard page. Go to /history and look for your appointment there. If the appointment is scheduled for today, you can check the same on the dashboard.
Q. How to cancel appointment?
A. You can cancel your appointment from the appointment details page. Go to /history and look for your appointment, click on View. There you can see the option to cancel the appointment.
Q. What are the cancellation charges for appointment?
A. If the meeting did not happen even after three hours from the scheduled time, you will not be charged anything. However, if you want to cancel before the scheduled time, we levy a 5% penalty. If the appointment is confirmed, as the creator invested some gas fee, you will be charged 20 percent of the slot fee.
Q. The service provided is not up to the mark, how can I take this forward?
A. You can submit feedback and ratings on the platform.
Q. What if Creator misbehaves with me?
A. If you didn't like anything about the creator then you can submit feedback and ratings on the portal. If the wrong conduct continues, we will take strict action against him.
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